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Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Should you wish to return an item(s) we will be happy to refund or exchange any item if you return it to us within 14 days of receiving the item to your nominated address, and is accompanied by the original sales receipt. Items must be returned unused, in their original packaging and in a re-saleable condition. All refunds are issued to the original method of payment.
Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion.
Items purchased online can be returned via An Post to
14 Dame Street
RETURNS BY POST
Please make sure we receive your returned items, within 14 days from the day you receive them, to be refunded in full via the original payment method.
If you return your purchase after this period but within 28 days, you will be refunded with a City Pharmacy E-Voucher to the value of the returned items.
Until the parcel is received by us at the above address, it will remain your responsibility.
RETURNING TO CITY PHARMACY STORE
Please bring the items you wish to return to City Pharmacy, within 14 days from the day you receive them, to be refunded in full via the original payment method.
Should you wish to return an item(s) after 14 days but within 28 days, you may exchange the item for other merchandise or a City Pharmacy Gift Voucher to the value of the returned items.
You can also return the item in store, just show your order confirmation email as proof of purchase. We will refund to the credit card which was used to purchase item(s) through our website using the secure online payment method, please allow 5 working days for this transaction.
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FREE DELIVERY ORDERS OVER €50*
*Excludes international orders.
*Because of legal reasons we can not send liquid products of any kind outside Ireland, (including gels and creams).